INTRODUCTION
This document is intended to provide important information. Please read the entire document carefully be sure to ask any questions that you may have.
INFORMATION
You are welcome to ask questions at any time about Matthew's background, experience and professional orientation.
Fees
The fee for service is:
Fees are collected at time of service. Cash, Credit Card, and Venmo accepted.
Typically, I don't raise fees once work has begun, as I understand the fee increases can be burdensome and annoying for clients. Please be aware, however, that if we experience significant inflation in the US, a fee increase may occur.
In addition, clients do not schedule an appointment within 30 days of their last appointment and who don't notify me of a planned absence will be subject to the new fees in effect if/when they restart our work together.
Terms of Service
When we schedule an appointment, you are agreeing to buy my time. If you'd like cancel or no-show, it is unlikely that I'll be able to fill that spot that I reserved exclusively for you. If you need to cancel or reschedule, let Matthew know at least 24 hours in advance, otherwise you will be charged for the missed session.
Best practice: if something comes up and you need to cancel/reschedule, notify Matthew immediately.
If you miss session, don't fret. It doesn't need to change our working relationship. We can continue work as long as you’re seeing good progress.
Confidentiality
All communications between you and Matthew will be held in strict confidence unless you provide written permission to release information. Session notes are not formally kept, and those notes that may be kept or only done so on a temporary basis. The hallmark of DG Answers is integrity and uncompromising concern for its clients' wellbeing.
Minors and Confidentiality
Communications between Matthew and clients who are minors (under the age of 18) are confidential with some exception, namely the parents natural right to receive information vital to the wellbeing of their child. Parents and legal guardians who authorize Matthew to work with their child are often involved in the sessions and in parental coaching and direction for the wellbeing of the minor client. Matthew, in the exercise of professional judgment, may discuss practices and ways in which the parent or guardian can aid the child. Clients who are minors and their parents are urged to discuss any questions or concerns that they have on this topic with Matthew.
Illness Policy
Please cancel if you are ill.
No fee will be charged for a late cancellations/no-show if you are ill. It's better to miss when you're ill than to try to work through it and have less effective session.
Signed Waiver
Due to the ethical need to avoid conflicts of interest and the ethical duty to do no harm and working with individuals, couples, and our families, I agree to forgo any rights, requests, or third-party evaluations that bear on marital dissolution, parental custody issues, or any other issues of legal, secular, or ecclesial nature. I acknowledge that neither DG Answers nor Matthew Sciba entail any responsibility for a clients physical welfare, including any self harm or any actions or behavior that might harm others and I agree to access local caregivers in this regard if so needed.